Why does HYPEMedical print our old address on the RA?

Why does HYPEMedical print our old address on the RA? I have already changed the address in HYPEMedical.

Your office address is taken directly from the RA document, as you can see from the screen shot of an RA file opened in Notepad, below.

I recommend calling the EDT office at 1 800 262 6524 for guidance regarding who to approach at the ministry.

---

• Related Articles

• Where can I find a breakdown of the RA?

  Viewing the Remittance Advice (RA) Breakdown There are several ways to review the RA breakdown in HYPEMedical. The main location is found under: Claims → MCEDT Files → Remittance Advice Files Hover your mouse over the red arrow next to a remittance ...

• How do I create an RA Inquiry in HYPEMedical?

  One Click - Creating A RA Inquiry, In HYPEMedical: Step 1: Find and open the claim in the Claim \ Claim Details page: Click the Add/Edit RAI Note(s) button. Type your Note(s) and Save the Add/Edit RAI Note(s) form Unchecking the service code checkbox ...

• Why Do I See Submitted OHIP Claims with invalid health card numbers and other suspected errors?

  Handling OHIP Claims with Invalid Health Cards & Other Errors When a patient’s health card is invalid or becomes invalid after a claim has been submitted, HYPEMedical provides warnings and structured handling to ensure you can correct and resubmit ...

• How do I bill OHIP?

  Billing OHIP: Click the Claims button in the main menu, search for a patient, and hit Enter. Enter service code data, and hit Enter. Search or create the next patient, hit Enter, and Go to step #2. A more comprehensive explanation . . . Click the ...

• Can I delete a duplicate OHIP/medical claim in HYPEMedical?

  Yes, you can; If your user account has the ClaimDelete permission. A duplicate claim occurs when at least one service code for the same service date and health card number exists on two separate claims. Duplicate claims are sometimes allowed in ...