Web browser is freezing

HYPEMedical freezes sometimes with an error message!?

​Every time I log on, I can get a couple of patients billed, and the software keeps freezing. Anything you can do to help? 


HYPEMedical is delivered via a web browser. At times a web browser window or HYPEMedical may seem frozen or unresponsive (This page isn't responding). There may be an error message or other strange behaviour on display.

"I have been trying to bill day and a pop up says do you want to wait or exit Page."


These symptoms likely mean that your browser may need some light maintenance.



Quick Keyboard Maintenance Tips On The Leading Web Browsers:


Chrome, Firefox, or Edge for Windows:

Press Ctrl+F5 (If that doesn't work, try Shift+F5 or Ctrl+Shift+R).


Chrome or Firefox for Mac: Press Shift+Command+R.


Safari for Mac:

There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.



Another approach is to clear your browser's "all time" history: (For more tips, refer to our article's source: https://kb.iu.edu/d/ahic)

Chrome
In the browser bar, enter:
chrome://settings/clearBrowserData
Google Chrome "Clear browsing Data"
At the top of the "Clear browsing data" window, select Advanced.
Select the following:
Browsing history
Download history
Cookies and other site data
Cached images and files
From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information; to clear your entire cache, select All time.
Select CLEAR DATA.
Exit/quit all browser windows and re-open the browser.


Firefox
From the History menu, select Clear Recent History....
If the menu bar is hidden, press Alt to make it visible.
From the "Time range to clear:" drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to "Details", select the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Select Clear Now.
Exit/quit all browser windows and re-open the browser.

Microsoft Edge
In the top right, select the Hub icon (looks like star with three horizontal lines).
Select the History icon (looks like a clock), and then choose Clear all history.
Select Browsing history, then Cookies and saved website data, and then Cached data and files. Select Clear.
After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Opera
From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data....
In the dialog box that opens, from the "Obliterate the following items from:" drop-down menu, select The beginning of time.
Select the following:
Browsing history
Download history
Cookies and other site data
Cached images and files
Select Clear browsing data.
Exit/quit all browser windows and re-open the browser.

Safari 8 and later
From the Safari menu, select Clear History... or Clear History and Website Data....
Choose the desired time range, and then select Clear History.
Select Safari > Quit Safari or press Command-Q to exit the browser completely.

Restarting your computer, using a different browser or computer may help troublesoot or resolve technical issues.
If you are still stuck, please report to support@hypesystems.com with instructions on replicating the freezing behaviour.

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