I have OHIP claims in September that are still sitting in the submitted status. How do I fix that & how did that happen?
I have looked at your account's Quick Reports on your HYPEMedical's Home page and found 64 Unresolved claims. I clicked on its green icon loading a Billing Cycle report. |  |
 The same report is accessible directly from Billing Cycle by clicking on the blue Unresolved button. |  |
In Billing Cycle I chose a sample claim and right-clicked Claim Details from the red arrow's menu. | |
I learned the submission batch file name from the Claim Details form, and I clicked on the batch submission file name. I discovered that MOHLTC never acknowledged the submission batch file with a batch edit report. |
Plan:
- In Billing Cycle, click on the blue Unresolved button to load all the unpaid claims that are older than 6 weeks.
- Click on the bulk blue Mark as Unsubmitted button.
- Submit the claims.
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