Overview

HypeSystems.com is the main website for learning about HYPE Systems products, booking demos, accessing support resources, and jumping to customer portals (Support and Accounts). HYPE Systems+2

What you can do on HypeSystems.com

Use the site to:

• Learn about products (HYPE Medical, HyperChart, reporting, integrations, data protection, etc.). HYPE Systems

• Book a demo through the “Book a Demo” links. HYPE Systems+2HYPE Systems+2

• Open the Knowledge Base (Zoho Desk KB) for how-to articles and workflows. Zoho

• Get Support (phone numbers, after-hours urgent support, create a ticket, remote access plug-in, server links). HYPE Systems

• Access Customer Portals (Support Portal + Accounts Portal) and view the credit card update help video. HYPE Systems+1

Top menu (where to click)

Across the top of most pages you’ll see:

• Home

• About Us

• Solutions

• Testimonials

• More → Blog / Knowledge Base / Support / Contact / Careers HYPE Systems+2HYPE Systems+2

Common tasks (fast click-paths)

1) Book a demo

• From Home or HyperChart pages, click Book a Demo / BOOK A DEMO TODAY. HYPE Systems+1

• This takes you to the HYPE Systems demo booking page (Zoho Bookings). HYPE Systems

2) Learn about HyperChart

• From Home, click Learn More (HyperChart). HYPE Systems

• Or go directly via the HyperChart site, which explains features like patient story views, OCR auto-filing, and role-based workspaces. HyperChart

3) Learn about HYPE Medical and other solutions

• Go to Solutions (the solutions page shows sections like Online Systems, HyperChart, Desktop Software, Reporting Engines, Integration Systems, Data Protection, and Customization). HYPE Systems

• Example items described there include OHIP billing/practice management, QuickClaim/QuickDocs, a reporting engine (HYPEreport), HL7 connectivity/integration, and data protection options. HYPE Systems

4) Use the Knowledge Base (how-to articles)

• Click More → Knowledge Base to open the KB. HYPE Systems+1

• The KB is organized into categories like:

  • Begin: Online OHIP Billing

  • HYPEMedical: OHIP Billing Online

  • User Groups, Accounts & Permissions

  • Generating Patient Form, Custom Templates & Paperwork

  • OHIP Billing by Services

  • Patient Records

  • Patient Registration & Reports

  • QuickClaim: OHIP Billing (General)

  • Ontario_Health_WTIS

  • Scheduling Locations, Doctors & Patient Appointments Zoho

5) Get Support (tickets, remote access, urgent support)

Go to More → Support. On the support page you can find:

• PC Remote Access Plug-in link (used when support asks you to enable remote access). HYPE Systems

• Create a New Ticket (Support Portal ticket submission). HYPE Systems+1

• Support phone numbers, including after-hours urgent support paging instructions. HYPE Systems+1

• HYPE Medical server links (HM32 / HM42 / HM52). HYPE Systems

6) Contact HYPE Systems + access Customer Portals

Go to More → Contact. The Contact page includes:

• Hours of operation (Mon–Fri 8:30am–6:00pm) and after-hours/holiday urgent support paging instructions. HYPE Systems

• Customer Portals

  • Support Portal

  • Accounts Portal

  • How to Update Your Credit Card Video HYPE Systems+1

Quick “Where do I find…?”

Where do I open the Knowledge Base?
More → Knowledge Base. HYPE Systems+1

Where do I submit a support ticket?
More → Support → Create a New Ticket. HYPE Systems+1

Where do I find after-hours urgent support info?
On the Support and Contact pages (pager instructions + number). HYPE Systems+1

Where do I update my credit card / account details?
More → Contact → Accounts Portal (and the “How to Update Your Credit Card” video). HYPE Systems+1

Where do I book a demo?